On-Demand
Pay-as-you-go
$0/mo
No membership required
- Scheduling: first available
- Workmanship coverage: 90 days
- Remote support: billed in 30-minute increments
- Best for: one-time help and troubleshooting
Plans & Service Rates
Straightforward help-on demand or with a membership
Transparent published rates for Northwest Arkansas & Fort Smith, plus memberships for faster response, longer workmanship coverage, and proactive care where supported.
Service area: Fayetteville, Bentonville, Rogers, Springdale, Prairie Grove, Fort Smith, and surrounding communities. Response targets are goals and may vary by workload.
Published service rates
Rates assume one technician. A second technician may be required for large TVs, specialty surfaces, or complex installs and will be confirmed in advance. Travel surcharges may apply outside our standard NWA/FS radius.
Monthly
Annual Save ~10%
Business hours (M–F, 8am–5pm)
$125 service call (first hour included), then $95/hr each additional hour
Best for most troubleshooting, tune-ups, and standard in-home/office service.
After hours (after 5pm, weekends/holidays)
$175 service call (first hour included), then $125/hr each additional hour
After-hours begins at 5:00pm CT on weekdays and includes weekends/holidays.
TV mounting & setup
For straightforward “what will it cost?” TV pricing, use our TV configurator (size tiers + add-ons + typical scope assumptions).
Support memberships
Pick a tier based on how quickly you want help, how much coverage you want, and whether proactive monitoring makes sense for your ecosystem.
Essential
Priority + savings
$24.99/mo
Great fit for most homes
- Priority response: within 1 business day; on-site target ~48h
- Workmanship coverage: 6 months
- Labor savings (BH): 5% off standard labor
- Remote support: billed in 15-minute increments
- Monitoring: eligible where supported
Enhanced
Proactive care
$44.99/mo
- Priority response: same business day; on-site target ~24h
- Workmanship coverage: 1 year
- Annual: remote health check (firmware/device audit)
- Remote: 1 session/quarter included
- Savings (BH): 10% off standard labor
- Equipment: 10% off qualifying replacements
- Monitoring: available where supported
Premier
Expedited + white-glove
$69.99/mo
- Priority response: expedited incl. weekends; target ≤ 12h
- Workmanship coverage: 1 year
- Annual: on-site checkup (up to 3 hours included)
- Remote: high-priority troubleshooting (fair use)
- Savings (BH): 15% off standard labor
- Equipment: 15% off qualifying replacements
- Monitoring: included where supported
Have a vacation rental (Airbnb / VRBO)?
Host Care plans are built for guest-ready Wi-Fi, hospitality TVs, smart locks, and fewer “tech” messages.
Plan comparison
A quick view of what changes by tier.
| Feature | On-Demand | Essential | Enhanced | Premier |
|---|---|---|---|---|
| On-site priority target | First available | ~48h | ~24h | ≤ 12h |
| Workmanship coverage | 90 days | 6 months | 1 year | 1 year |
| Remote support | Billed (30 min) | Billed (15 min) | 1 included/quarter | High-priority (fair use) |
| Labor savings (BH) | — | 5% | 10% | 15% |
| Replacement equipment savings | — | — | 10% | 15% |
Terms & notes
- Rates: Call-out fees include the first hour on-site. Additional time is billed at posted hourly rates.
- Discounts: Labor savings apply to standard business-hours labor unless stated otherwise. After-hours/holiday and project-based work may be excluded.
- Monitoring: Requires compatible hardware, stable internet, and client consent to remote access. Visibility is best-effort and does not guarantee uninterrupted uptime.
- Equipment discounts: Apply to qualifying replacements within an existing TechScope design; exclusions may apply (MAP items, freight, third-party supplied gear, etc.).
- Travel: Surcharges may apply outside the standard NWA/FS radius and for multi-stop visits.
Quick links
Use these to get pricing or request service fast.
FAQ
Can I cancel anytime?
Yes. Plans are month-to-month unless billed annually for savings. Annual billing includes a discount; cancellations are prorated for remaining months.
Do memberships include parts?
Memberships primarily cover priority response, workmanship coverage, and service savings. Parts/equipment are quoted as needed
(discounts apply on qualifying replacements in applicable tiers).
How do after-hours calls work?
After-hours begins at 5:00pm CT on weekdays and includes weekends/holidays. Published after-hours rates apply.
When do you require a second technician?
Typically for large TVs (often 75"+), specialty surfaces (brick/stone/tile), high mounting locations, or complex wire pulls.
We confirm in advance so there are no surprises.
Need help now?
Call or text and we'll get you in the queue today. Prefer email? We'll reply quickly during business hours.