This Privacy Policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our policy carefully to understand how we collect, use, protect, or otherwise handle your PII in accordance with our website.

1. What Personal Information Do We Collect?

When ordering, registering, or filling out forms on our site, you may be asked to enter your name, email address, phone number, or other details to help with your experience.

2. When Do We Collect Information?

We collect information when you:

Subscribe to a newsletter
Fill out a contact form or support ticket
Use Live Chat
Respond to a survey
Browse the site

3. How Do We Use Your Information?

We may use the information in the following ways:

To improve customer service and respond to requests
To send updates regarding services, projects, or follow-ups
To personalize user experience

4. How Do We Protect Your Information?

We regularly scan our site for vulnerabilities and use malware scanning tools. While we do not collect sensitive financial data (e.g. credit card numbers), we maintain appropriate security protocols.

SSL: We do not use an SSL certificate as we do not request sensitive financial data directly through the site.

5. Do We Use Cookies?

Yes. Cookies help us remember and process items in your cart and understand user preferences for improved experiences. We may use third-party tools (such as Google Analytics) for traffic and interaction data.

Cookies help us to:

Understand and save user preferences
Compile aggregate data about traffic and interactions to improve performance

You can choose to turn off cookies via your browser settings. Disabling cookies may affect site functionality.

6. Third-Party Disclosure & Links

Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

We do not sell, trade, or transfer your PII to outside parties. We also do not include or offer third-party products or services directly on our site.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA, we agree to:

Allow users to visit our site anonymously
Link to this policy from our homepage or main menu
Include the word "Privacy" in the page link
Notify users of any Privacy Policy changes on this page

Users can change personal info by contacting us via:

Email
Phone
Live Chat or Support Ticket

8. Do Not Track Signals

We honor Do Not Track (DNT) browser requests and do not plant cookies or use advertising when DNT is enabled.

9. Third-Party Behavioral Tracking

We may allow trusted third-party behavioral tracking for analytics and site optimization only. No personal identifiers are shared.

10. COPPA (Children's Online Privacy Protection Act)

We do not market to or knowingly collect information from children under 13. If we discover such data has been collected, we will delete it immediately.

11. Fair Information Practices

In compliance with Fair Information Practice Principles, should a data breach occur:

We will notify users via email within 90 business days

We uphold the Individual Redress Principle by offering recourse via courts or government agencies in the event of non-compliance.

12. CAN-SPAM Act

We collect your email address to:

Respond to inquiries and customer service requests
Send company updates or marketing messages

To comply with CAN-SPAM, we:

Do not use false/misleading email subjects
Identify messages as advertisements, when applicable
Include our business mailing address
Honor opt-out/unsubscribe requests quickly

You may unsubscribe by following the link at the bottom of any marketing email or by contacting us directly.

13. Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us using the details below.

TechScope Enterprises
Email: support@techscopeav.com
Phone: (479) 800-1582
Northwest Arkansas

Effective Date: July 26, 2025

Privacy Policy